Refunds and cancellations

Solutions cost ₹199, once, and unlock immediately. Because access is instant and permanent, this page sets out plainly when we will still give the money back.

Nothing to cancel

There is no subscription. One payment, no renewal, nothing scheduled against your card or UPI. So there is nothing to cancel — if you never pay again, nothing happens.

When we refund in full

• You were charged and did not get access. If the money left your account and solutions are still locked, that is our failure. Tell us and we will either fix the access or refund you, whichever you prefer.
• You were charged twice. The duplicate is refunded. We also look for these ourselves rather than waiting to be asked.
• You paid within the last 7 days and have opened fewer than 5 solutions. No reason needed. If it turned out not to be useful to you, take the money back.
• We closed your account for something other than distributing solutions.

When we will not

• After a week of substantial use. At that point the thing you bought has been used, and it cannot be handed back.
• If the account was sharing or republishing solutions. That is the one rule in the terms we enforce strictly.
• Because an exam went badly. We will fix any solution you can show is wrong, but the result is not something we can promise or refund against.

How to ask

Email support@kiitmee.com from your KIIT address, with the roll number on the account. You do not need the payment reference — we can find it. No form and no phone call.

How long it takes

We respond within 3 working days and start approved refunds immediately. The money is returned by Razorpay to the original payment method, which typically takes 5 to 7 working daysto appear — that part is the bank's timing, not ours.

If you think a refund is fair and it is not covered above, ask anyway. This is a student project and we would rather sort it out than argue about a policy page.